CLIENT CARE · SHIPPING & RETURNS
Shipping, Returns & Baroque Pearl Care
Canadian & North American Shipping
Every iBIJOUX piece is handcrafted to order in our Montréal studio and ships within 1–3 business days in our signature protective jewelry box. Enjoy complimentary tracked shipping across Canada on all orders of $150 CAD or more, or $12 CAD flat-rate tracked shipping on orders under $150.
30-Day Returns & Exchanges
We gladly accept returns or exchanges on unworn necklaces, bracelets, and rings in their original packaging within 30 days of delivery. For hygiene reasons, pierced earrings are final sale unless they arrive damaged.
Caring for Organic Pearls & 14K Gold-Dipped Settings
Natural pearls thrive on contact with your skin’s natural oils, which preserve their iridescent nacre luster. Always apply perfume, hairspray, and lotions before putting on your pearls, wipe gently with a soft cloth after wear, and store flat in your iBIJOUX pouch away from abrasive metals.
